Your happiness is our priority. Our 30 Day Return Policy is in place to ensure that you are completely satisfied with your purchase. If for any reason you decide that you are not, you are able to return your item for a full refund less a $79 sizing fee per ring (if appicable) and the shipping and handling charges paid to ship your item to you. All items must be returned within 30 calendar days in the same condition as they were upon your receipt. Items that show visible signs of wear and tear or that have been modified in any way by an individual or jeweler other than Honest Gem Co. cannot be accepted for return. Custom orders and rings that have been made to order above a size 8 or below a size 5 are excluded from this return policy and cannot be returned - if a new size is needed,applicable fees will apply.
Custom Orders :
Production on custom orders begins immediately upon payment. Custom orders cannot be cancelled and cannot be refunded once they have been placed. Custom orders ship once paid in full.
Layaway Payments :
Layaway payments are applied as and are only refundable as store credit.
Exchanges and Upgrades :
Beyond 30 days of purchase, engagement rings may be sent in for potential store credit. Our jewelers will perform an inspection and provide a store credit amount which may be used toward any in-stock item (custom made items are excluded). Promotions and discounts cannot be applied to exchanges or upgrades. Customers may utilize this exchange/upgrade policy a maximum of 1 time.
Any remaining excess balance on an exchange shall be applied as a store credit which can be used at any time. Customized jewelry is excluded from this policy. Center stones can be upgraded in size if the setting allows.
Exchange/Upgrade orders made beyond 30 days of the original ring purchase are not returnable or exchangeable.
Return Process :
Refunds are processed within 1-2 days of receipt of your returned item. Please note that items which have been modified and/or sized by a jeweler other than Front Jewelers or that show signs of wear cannot be accepted for return.